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The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • OnlyFans has 2.0 star rating based on 478 customer reviews. Consumers are mostly dissatisfied.

  • 9% of users would likely recommend OnlyFans to a friend or colleague.

  • Rating Distribution
  • Pros: Adult entertainment, Adultentertainment, Never used it.
    Cons: Bad customer interaction with support, Terrible verification process, No way to contact of by phone.

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OnlyFans - Selfie verification failureOnlyFans - Selfie verification failure - Image 2OnlyFans - Auto charge without clicking or having auto renewal onOnlyFans - Because I can't log into my account, it's suspended but I already paid and it...OnlyFans - RefundOnlyFans - Why do I have to keep verifying my face to sign in I’m locked out now
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Jarod S Gia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to change my phone number on my account

I need to change my phone number on my OnlyFans account. I can't log into my account for real, so I can change my phone number.

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Preferred solution: I need to change my phone number on my account

Yuvan Qiw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Medford, Oregon

Problem with support lies and dishonesty violation of privacy, charges

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Updated by user Nov 02, 2024

Look as long as devils are treated sweet then they get they turn into a greater devil. All I ask these guys to do is to do unbiased research and they couldn't do that, unbiased means in your findings they don't twist anything to fit their narrative which is b.s.

clearly if onlyfans support team refunded on both charges $32.69 and $20.70 October 7 they found that the decision I made was justified good faith for abuse of their aup by the provider for false advertising which is simple, a description of a black guy and a picture of a black man but the movie is any but that when you purchase it you had no preview of such other than that I wouldn't have even considered buying it. But they got me locked out which has over a month for some b.s. claiming $20.70 they didn't refund but $32.69 they did then didn't do either or but evidence shows they did both. They're or she lie to buffer her wrong points.

All I want to do is get back into my account, for them to remove the clawback as it should have been removed and do not ask me for no face identification that I told you no before on when I was first locked out then I go back in without having to do such 2-3weeks later I am locked for an issue that should have been addressed in the first place.

But enough of that babble I have no intent of a face identification as a 6year loyal customer so onlyfans can let me back in or give me a refund for all the movies I purchased on their platform $1000 and we'll call it even or else I get with my lawyer and they can get even more information of out of me but it will cause them much more than I am asking for and others will join. You see I can talk all I want right but when they do lose money, lose business, and more they are done then they see that people ain't playing which is unfortunate that you have to do this type of stuff being that the Sh...ty people I talked to never had to pay for nothing but company-wise jobs could be lost if not all jobs.

Updated by user Nov 01, 2024

See when customers tell the truth and it doesn't go in there favor this is the type of stuff that happens they ignore overlook everything we write abusing their power and it is one Emilia Magnus aka Zoe who is a narcissist, and one becomes that way when no one punishes this individual with the for the crimes and wrong and grief they cause people which hardens this individual to any chastising because they know their are no consequences for them, the only ones that can effect them is a crime lord usually, *** dealer, not even mom or dad or guardian can control because they help raise this Demon's behavior they run the show they steal information to steal your monies, steal your car, cause people to get harmed to killed, these types of people have a high-to low-to no conscious. There is no such thing as a person with no conscious, Demons an evil spirited person have conscious yeah they don't care about you and have little conscious for you as long as you do their bidding, and if you do it a little exist and a little more exist with their family and little more with born-in family.

But when you scold them about their living they talk to people as if they are the victims when they are the suspects, and when gather enough information seeing them in action you they will try anything to sink you do something to get monies out of your pocket and cause harm to your life up to killing then use what usually is white girl privilege then girl privilege and white man privilege and light privilege, light thought privilege, to escape any charges with anything they did, in fact they never get what's coming to them at a high 98% only a small % do and it is sweet when it happens y'all got to stop building up these narcissist's and deconstruct them because they are highly favored and need to be very unfavored, beaten, and stomped on for some, you got to suffer them and let them suffer and watch them change for the better or croak. In fact they need something bad to happen to them and they live to realize it along with what I just said these types of things got to happen for either positive change they help the people they really *** over, listen, give back money they stole at a higher percentage, show they are truly reformed or else they get worse and live on clouds their whole life until they can't and hopefully someone comes along dismantles them because they are chaos. There are high conscious persons who feel bad for anything they done and make due for that. And they serve people and try not to cross people at least no on purpose, their are some that are tweeners but closer high conscious, then there are mid-to-low those are usually in the crime world, and then those who use everyone for their bidding, gets nothing but yes, expects yes, they get money through fake injury scams, forging, getting themselves locked up knowing that someone would bail them out you put up the money, and they actually get in their hands not the jail, stealing money from everyone while also living as a money hoarder *** they lie, get people in bad situations while living free of charge or harm, its what you call conscious-unconscious, high sky level ️ on self and low on others to you don't exist in their minds that is low conscious to unconscious towards those individuals and these the people that tried to offer them help and scold them at the same time and when you really let people know who they are that's the result.

Bottomline these types got to be treated like mud, stay away, you walk over it like it doesn't matter, because that's what they do in life to everyone that tried to help them and punish them that are not *** dealers or cops or judges or corporate law, they steal money thousands of dollars, while making more robbing the workforce and people from their pockets in many ways. These people don't change by you saying yes because they will walk on you and spit acid in your face. Don't allow these people to dictate you they will ruin your life while they live in clouds and no they don't feel until they feel and that's with brutal change normally by total separation, take all things from them, no people to connect, they are poor, you get the what aI am saying. A narcissist will break yo in every way especially with your money and lies, break rules, and keep walking, unless checked, chastised and punished by huge lost of their money and money they stole, belongings and long jail time, isolation from anyone that ever helped them and given some of the same medicine intensely in the same form and different they will become a very satiable person especially giving back to those they took from, helping them, or croak.

Check your people or your lady rep Emilia Magnus aka Zoe because the are not doing their jobs overlooking truth punishing long-term good paying consumers who do things in justified bonafide good faith will all facts. They ignore on purpose to buffer their point that they don't have.

Updated by user Oct 31, 2024

They suck, they are all about taking your money, do not respect long term consumers, policies, terms and conditions catered to providers so they can take and keep your money no matter what. However when you read the terms and conditions they act like you don't understand it or they can't understand there own rules when you prove them wrong with false advertising, AUP, black guy portrait, description but a white guy in the movie, violates AUP which is false advertising and also I buy the provider takes back but displays it for resale dirty nature.

Should I not get my money back in justified good faith. I'll let you answer that all screenshots of evidence who did what.

They lock out long-term great buying customers and truth tellers lying on them twisting things as Emilia Magnus aka Zoe does and gets away with it and not be fired. *** them there rating is s below Zero!!

Original review Oct 28, 2024
I will make this short and sweet as possible. I with Emilia(Magnus) on multiple emails over 40 emails which is ridiculous explaining my and why those actions were committed, I read your policy which is very sorry for consumers I might add, and have been proven right from the first clawback which should have been the only clawback as all charges $54.50 video was removed but still up for purchase, a 6min preview, $32.69, $20.70 I went to my bank all on the same day September 18, 2024 after trying to contact support (no response ever only concerned with satisfying there pockets), speaking with the provider, was proven right 2 videos from Cassia Fernandez false portrait movie & description (AUP) advertising the charges $32.69 and $20.70 which were refunded ccbill onlyfans support on October 7, 2024, but they claim they only removed $32.69, no then October 22, 2024 these charges were put back on my account but they (onlyfans support) Emilia Magnus are unreasonably asking me for my verification and to overpay $20.70 which I will not do.

And the thing is I sent them statement proof without disclosing my name of all charges. This is alienation and an invasion of my privacy asking for all identification my face and drivers license info, bank info, etc.. I've been locked out of my account for nearly the whole month of October if not the whole month and some of September for the same issue which they came at me for $54.50 clawback (Staceydull) first as explained above, I followed guidelines was are Sh..ty to your consumers, proven right told them I was not doing no ID verification then the clawback was removed then less than 2 weeks later another clawback for Cassia Fernandez, which should have been included in the first clawback conversation but was reserved out of vindictiveness, and Narcissism. I will not continue to deal with this b.s.

by these narcissists, deep liars, careless individuals for consumers rights and well-being. I being a member of onlyfans for over 6 years will not be doing no ID verification, and will not pay for a video that was wrongly described and has false portrait I rather put dog *** on my face for a day that do that take the Damn video if it is still in my possession, all including the one that I didn't complain about. I had none and still have no interest watch the activity. The clawback needs to be removed and if not there are 3 requirements I have.
The first is refund me all my money for the movies I purchased which is near a hundred.

The second is take the clawback off for a few days and allow me to download all my movies I purchased off that site and then we can call it quits. 3rd option you respond within a 24 hours, with news of removing the clawback and verification, but if you refuse to I am sueing you for everything and getting you out of business along with some witnesses which will bankrupt y'all.
View full review
Cons:
  • Only concerned with collecting money
  • Information omitters
  • Non-responsive to customers issues when at fault

Preferred solution: I need for you to remove the clawback and that charge of $20.70 that you refunded and take this ID verification off. Otherwise I want a full refund for purchased movies near a hundred, or give me a week to download and then part ways.

User's recommendation: Don't join onlyfans at this time especially for adult services or any services as they cater only to taking your money and don't care about your well-being and they want you to give them your face and life information while concealing there's. And they don't respond to any customer concerns when you are done wrong by the providers, but they will lock you out immediately after you go to your bank to get the your money back due to false advertising or the provider removing your video while still having it for display for more financial gain. And you state your case they ask for everything including your life while concealing there identity and lying about not having a phone number, they contacted my bank after refunding me Oct. 7, 2024, $20.70 and then charged it back, but claim they didn't do it and don't have a phone, they are narcissistic liars. I advise any consumers to sue them and get them bankrupt because they do not support consumers who make them the money in the first place, the providers and them cannot earn anything without you. These guys need to be checked and used until they learned there lesson.

Rojelio M Hvn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because I can't log into my account, it's suspended but I already paid and it showed me that it was already active and I couldn't log in. My email is rmartinez8876@***.com

OnlyFans - Because I can't log into my account, it's suspended but I already paid and it...

Porque no puedo ingresar a mi cuenta, está suspendida pero ya pagué y me aparecía que ya estaba activa y no pude ingresar. Mi correo es rmartinez8876@***.com.

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Preferred solution: recuperar mi cuenta

Josh S Zbb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrongful Suspension

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OnlyFans - Wrongful Suspension

My account got suspended for 50 dollar charges that I never authorized and got disputed with my bank and had the proof that I never authorized these charges, and since I cannot contact them to resolve the issue, I am leaving this review statement in hopes one of their people reaches out to me either by email, or phone number to lift the suspension since I NEVER violated community guidelines as they very much so love to claim

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Preferred solution: For them to acknowledge their mistake and reactivate my account

User's recommendation: Either make sure some users are either not stealing from you, or that you have the proof needed to shut down any BS they pull

dramione s

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I keep on getting rejected to be a contact creator

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OnlyFans - I keep on getting rejected to be a contact creator

Why am I getting rejected I need to know the reason am I too ugly or what acc:420luvs name:kayka or is it my id because I promise u that's me my email is watkinskaylee05@***.com and I really need the money pls and I can't work of my mental issues so this is my last resort so please accept me

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Preferred solution: I keep on getting rejected to be a content creator

Ora Sye

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kent, Washington

Why *** y'all keep changing my *** card I email yall last month

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OnlyFans - Why *** y'all keep changing my *** card I email yall last month

I want 2 mouth of full refund. This card I never purchased with this girl with card so how can yall charge my card. I never put it on auto renew and STILL KEEP CHARGING MY *** CARD

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User's recommendation: Never

Dylan O Rgp

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Verified Reviewer

I found my wife on here and she's famous

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Updated by user Mar 03, 2025

I got to say his additional fact I do love the website as a lot of potential and for musician at least and that's all thank you

Original review Mar 03, 2025
Well, let's pray I found my wife on here. She's famous and I don't know if she's in trouble because OnlyFans doesn't want to be legitimate and sell their slime balls.

They're losers and we all know that. I mean, it's got a 2.1 rating for God's sake. Now my poor neighbors think I'm freaking out so I've got to chill. If I talk or text, I don't have time to tell everyone the lies.

All I want is the website to work and now they've messed up. If they don't fix it by tomorrow morning, they're getting suits and events. I pray you all get it together. That's my review from my perspective.

Wait, one more thing, if it gets any worse with this poor website that has a 0.001 rating, we're going to have to call the police on it and shut it down because it seems like it's a pretty bad website. Respect musicians on OnlyFans.
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Pros:
  • Professional website
  • To many ai hooks
Cons:
  • Messings over famous musician that are from other counties

Preferred solution: Apology

User's recommendation: Artist and musicians on only fans should be expected to because it was the platform for that as well

Anonymous
map-marker Memphis, Tennessee

Unverified

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OnlyFans - Unverified

Nothing really bad happened its just I never really meant to verify my account since Im just a buyer for content so if yall could just unverify my account but let me keep buying content Id appreciate it

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User's recommendation: Just be careful and cautious when updating your account

Ayane Zko
map-marker Katy, Texas

Totally unable to contact tech support!

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OnlyFans - Totally unable to contact tech support!
OnlyFans - Totally unable to contact tech support! - Image 2

What the *** is going on with your app and website? I can't even create a ticket, nor was I able to send an Email to support, because every time I tried via either method, I kept getting this message: "Something went wrong."

I went through the verification process, was able to log back in, and got the message saying, "Your account has been verified."

However, after clicking on "close" on that message, I immediately receive this message: "Something went wrong." I also always receive that message when I try sending a message to one of my subscribed friends. Then I have to hit the "close" button in the lower right. Nothing gets corrected, though. I can't reply to any messages nor send new ones. My account is basically in a"read only" mode in a sense. What's going on? And why did I have to verify my account anyway? I was already a verified member who has several paid subscriptions.

Regardless, I verified it, received confirmation of verification, but still can do hardly anything on the app or website.

Sincerely,

RB

P.S. I have screenshots of the aforementioned messages, but because I couldn't even create a ticket, I was unable to send them.

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Anonymous
map-marker Williamsburg, Virginia

Refund

OnlyFans - Refund

Credit card ending in 7861

Timothy Byrd

OF charged me for $10 and I never got access

Early Friday morning February 7th

Refund my card and cancel my subscription

View full review

User's recommendation: Don’t

Bonnie D Qvn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Picayune, Mississippi

Only fans took two $20.00 payments for a total of $40.00 . They tried a third payment for $20.00 but it was declined. That $40.00 is part of our car insurance. I don’t know anything about your companI

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You took two $20.00 payments from my wife's CashApp. She needs that $40.00 for her truck insurance.

Neither my wife nor I have ever attempted to join whatever your company is. I need that money refunded immediately. My number is 985-607-****.

My wife's phone number is 985-710-****. I'm Ron Doman and my wife's name is Bonnie Doman.

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User's recommendation: Stay away from anything that has to do with Onlyfans.com

Resolved
Philip G Uxr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Medford, Oregon

Resolved: Trying to Appeal my case, 1468****

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Updated by user Feb 05, 2025

Company fixed the issue and I have been provided with apology. They reactivated my account immediately

Original review Jan 29, 2025

I have been trying to get the status of my case with no answers for almost a week now. There is only an email address and mailing address to contact. There is no solution.

View full review
Loss:
$1000
Pros:
  • Good way to communicate
Cons:
  • No recourse in trying to reactivate account after no details of explaining why shut down

Preferred solution: Reactivate my account

User's recommendation: No recourse for anything

Damon Rbj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Marcos, California

They won’t respond to multiple tickets trying to change email I no longer have access to.

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I cant receive payouts do you my payment method is no good and I cant change payout method without verifying account to email I cant access. I sent multiple tickets

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Ron B Nyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Displeasure

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I previously had an account. I had fraudulent charges on my credit card as someone gained access to my account.

When I disputed the charges through the bank and they did not pay them to OnlyFans, my account was suspended indefinitely. I was forced to pay the charges in order to restore my account. However, when I paid the fraudulent charges of $57 to OnlyFans, I received a notification saying that my account was reinstated.

Only to find out that they took the $57 and deactivated my account. Now, I'm unable to log in or set up a new account.

View full review
Loss:
$57
Pros:
  • Some friends are on here using this platform
Cons:
  • Only fans punishes users if they have fraudulent charges that they challenge by deactivating their accounts

Preferred solution: Full refund

User's recommendation: They are deceptive in order to get money even when it comes to fraudulent charges on someone's credit card so my advice make sure your account is secured and if you have to do a chargeback because of fraudulent activities just be aware that only fans is going to suspend your account and then deactivate it once you pay the charges that you challenge

Theora Bua
map-marker Knoxville, Tennessee

Can’t verify my account

OnlyFans - Can’t verify my account
OnlyFans - Can’t verify my account - Image 2

I try to verify my account it doesnt work and I did toke a picture of my id and a picture of my face and it didnt work. My email is Sean.Barnard000@***.com

View full review
Kylee J Uno

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Only fans

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My account was deactivated, stating I was underage, but I'm 18, born in 2006. I submitted my ID and a photo of my face.

I don't understand why my account would get deactivated.

If someone could please get back to me so I can figure this out and possibly be able to create a new account or try to get my old account back. There is no reason my account should have been deactivated.

View full review

Preferred solution: I want my account back

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